Online shopping

Call for close monitoring of online shopping to protect consumer rights

Online commerce and shopping platforms should be closely monitored by relevant authorities to exercise stricter control over them and ensure better protection of consumer rights, suggested a number of citizens and dignitaries. Qatari entrepreneurs.
They told local Arab daily Arrayah that the Ministry of Trade and Industry should maintain close control over these portals and websites and different online platforms to ensure they comply with all necessary laws and regulations. in consumer protection. In particular, they should be required to display full details of their products and price tags in Arabic and other languages ​​could also be added. As a result, consumers demanded that there be a dedicated contact number to report violations through these portals and platforms with the ability to send screenshots of related violations.
Omran al-Kuwari, one of the citizens, pointed out that many of these online platforms often do not display the price tags of their products in an attempt to manipulate prices and sell their products at different rates at different prices. different customers. He said e-commerce is very popular these days and relevant authorities should exercise more control over it to safeguard customers from potential manipulation or deception.
He said he bought mobile accessories from a certain website for QR100 and got the price in a private message. However, after two days a friend of his bought the same for QR150. When he contacted the relevant website, he was told that the prices had gone up. He insisted on the need for constant monitoring and stricter control of these entities.
Zakaria al-Majid said that some people use WhatsApp groups to sell and promote different products such as camping items, tools, watches, accessories and many other items. He said the prices in these groups often vary a lot and sometimes the origin of a product is not clear either. Moreover, most of them rarely use Arabic and resort to private messages to give prices and details of each product in order to get maximum benefit from different customers.
He suggested that the relevant authority create and maintain a comprehensive database of such online portals and platforms and update it continuously to monitor their practices and hold them accountable for any violations of relevant laws and regulations. Also, there should be an effective mechanism to easily report any related violations.
Nayif al-Shahrani said that many of these platforms often conceal prices to create a “state of curiosity” and attract customers’ attention, which they believe would further promote a product, while others simply aim sell their items at different prices to different customers. He noted that these sites should be mindful of maintaining transparency to gain customer trust.