Great Britain Largest Couch Retailer Sees 6.8% Increase in Conversion Rates with Namogoo’s Customer Hacking Prevention Solution
DONCASTER, England, July 27, 2022 /PRNewswire/ — Namogoothe world’s first Digital Journey Continuity platform, today announced its new partnership with DFS furniturethe largest retailer and manufacturer of sofas in Britainspecializing in sofas and upholstery.
DFS tested Namogoo’s client hijack prevention software and delivered a 6.8% increase in DFS conversion rate and millions of pounds in annualized saved transactions. DFS then used AWS Marketplace to partner with Namogoo on a multi-year contract.
AWS Marketplace is a curated digital catalog that includes thousands of software, data, training, and professional services listings from third-party vendors and makes it easy for organizations to find, test, purchase, and deploy solutions that run on the Amazon Web Services (AWS) .
DFS is Great Britain number one manufacturer and retailer of sofas, and have been manufacturing high quality, stylish sofas for over five decades, many of them in one of its three factories in the UK. DFS was the first sofa company to be awarded the British Standard Kitemark for upholstered furniture, demonstrating that DFS sofas meet the highest possible standards.
Amid the pandemic and increased online shopping, DFS’s online traffic tripled in two years, with 60% of its website users visiting the site from their mobile devices. A challenge facing many retailers is the increase in session hijacking, where third-party advertisements are displayed on the website and disrupt the customer journey. One in five DFS customers were distracted by these interruptions, especially during checkout.
“A major challenge for any retailer is checkout abandonment, and current industry-wide abandonment typically exceeds 80%. As DFS has a high order value compared to most other retailers, it was imperative for us to remove this unauthorized content and ensure that the customer journey remained as smooth and convenient as possible,” said Chimi Katz, CEO and Founder of Namogoo. “During the trial, we were able to quantify the portion of this checkout abandonment caused by unwanted ads that disrupt the customer journey, in addition to damaging brand integrity. In just 30 days, Customer Hijacking Prevention has proven its incredible value, removing thousands of unauthorized ads and generating an almost 50x return on DFS’s investment.”
As part of the AWS Partner Network, Namogoo’s products are easy to implement for retailers using AWS Marketplace. This relationship creates an important channel for Namogoo to work with retailers, like DFS, allowing Marketplace customers to find an easy way to implement Namogoo’s solution quickly and as part of their existing enterprise discount program.
“Using rigorous A/B testing, Namogoo stepped in and helped us overcome the challenge of unwanted ads disrupting our customers’ journey online, allowing us to save transactions and increase conversion rates,” said declared James Vernon, Digital Manager at DFS Furniture. “Namogoo emerged from the 30-day trial as our preferred vendor with strong results, demonstrating expertise in preventing customer hijacking”
“For large retailers planning to deploy technology, there is typically a significant amount of paperwork to go through, but these companies can leverage solutions through AWS Marketplace to experiment, integrate and deliver differentiated customer offerings in a much-needed process. more streamlined,” said Tom Litchford, head of global retail at AWS. “We have found Namogoo to be a valuable member of the market, providing its innovative solutions to AWS customers.”
Namogoo is the world’s leading digital journey continuity platform, helping over 1,000 must-have brands shape their customer journeys to meet the needs of every shopper. Namogoo’s platform autonomously adapts to each customer visit in real time, increasing conversion rates and revenue, while maintaining e-commerce retailer margins and building brand equity. Namogoo is available on all major e-commerce platforms including Shopify, BigCommerce, Salesforce Commerce Cloud, and Magneto – serving over a thousand global brands of all sizes.
The company’s product suite includes “Customer Hijacking Prevention”, which identifies and manages journey interruptions injected into consumer web sessions in real time; “Intent-Based Promotions”, which predicts and individualizes the most effective minimum promotion for each visit; “Customer Journey Operating System”, which provides the underlying infrastructure to power all digital customer journeys in real time. and “Personalized Email & SMS,” which engages customers with personalized social media, email, and SMS campaigns to earn more sales. Founded in Herzliya, Israel in 2014, Namogoo also has offices in Boston, New York and London. To learn more, visit namogoo.com.
VP Brand & Comms at Namogoo