The Civil Court has created a new Online Shopping Problem Review Chamber, allowing customers to file their complaints online without needing a lawyer or paying additional fees starting today, January 27.
According to a spokesperson for the Judiciary Bureau, Sorawit Limparangsi, the launch date was issued by Supreme Court Justice Phat Vibhumrapi, who temporarily serves as the head of the civil court. The creation of the division was published in the Royal Gazette last month in response to growing complaints about internet shopping disputes and online fraud.
The spokesperson added that the court will also sign a memorandum of understanding with agencies such as the Office of the Consumer Protection Board, Electronic Transactions Development Agency, Food and Drug Administration, Legal Execution Department, the Royal Thai Police, and the Thai Consumer Council to implement new policies with the common goal of protecting consumer rights for online shopping.
Consumers who have problems with online purchases, such as online fraud, receipt of damaged goods, or late deliveries can now file complaints with the division through the Civil Court website at https://efiling3.coj.go.th. (NNT)